Frequently Asked Questions

Program Questions

What is Distance Delivery?

The Orientation Course is available in an online format that allow participants to complete the Orientation Course without attending formal classes.

The Online course is delivered over the internet. All readings, exercises, videos and exams are delivered and administered through the internet.

Who is eligible to take the Orientation Course?

To take the Online course, participants must be presently employed at a licensed child care centre in Alberta or actively attending an Alberta high school. Participants in the Online course must have access to a computer with internet access (high-speed access is preferred).

As per the government you MUST be working in a licensed facility to take this course. You are able to seek and attain employment prior to having your Child Assistant Certificate (formerly Level 1) under the condition that you receive your Child Assistant Certificate within 6 months of your employment start date.

To take the Orientation Course, you MUST be at least 16 years of age, be a Canadian citizen or have legal Canadian Resident status, and permanently reside in Alberta.

How long will it take to complete the online course?
This course will take approximately 54 hours to complete. Participants can expect to spend approximately 3 hours working on each Session. This time includes:
  • Reviewing learning materials online (including reading articles and watching videos) and completing learning activities online.
  • Participating in follow-up learning activities such as observing children in your child care centre.
  • Phoning your instructor to discuss your progress.

Sessions can be completed in multiple sittings. Participants can access the Online course and the exams 24 hours a day, 7 days week from any computer with internet access.

Is there any support available for learners?
Yes. Every participant will be provided feedback from their instructor on a regular basis as assignments are marked. Participants can also contact their instructor by phone or email.
How do participants register?
To take the online course, participants can signup on this website.

General Administration

How long do learners have to complete the program?
You have 140 days (20 weeks) to complete the course from the time you were granted access into the course.
Who should a participant notify regarding a change of address?
Participants can make the change online, or advise their instructor.


Is there a fee to take the Orientation Course?
No. The Orientation Course is fully funded by Alberta Human Services.


Do the exams have to be proctored?
No. Exams are completed online. Learners are unable to access the course content once they have entered the exam environment.
Does the participant receive a passing score?
The assignments are marked as Pass or for Review. For Review assignments must be revised with reference to the instructor's comments and must be re-submitted for re-marking. Learners must contact the instructor at for any re-submitted assignments. All assignments/self-check exercises must be marked as Passed for test access. The tests are graded; 60% passing score. Learners will receive their results within a few moments of submitting an exam.
After failing an exam, can a leaner re-write?
Yes. The leaner will need to contact the instructor to make arrangements. The learner will have a maximum of 3 attempts to pass each test. The learner must contact the instructor for test access at each time the learner fail a test. If the learner fail a test in a session for the third attempt, the learner must wait for seven days before another test attempt can be granted. If the learner fail three session tests in the third attempts, the learner will have to wait for one month before another attempt for these session tests can be given. If the learner has three failed session tests in fourth attempt, the learner must contact the instructor at or at 1.877.486.2279 to discuss a learning plan that will suit the learner's needs and the course objectives.
When participants re-write, do they get a different exam?
How many items (questions) are on the exam?
Each exam has 10 questions.
What is the passing score?
Passing score is 60%

Web Based Delivery

When writing the exam, can a participant review their answers and make changes to their selections?
Yes, as long as they haven't already exited the program.
Can a participant get a replacement password if previous password was forgotten?
You may request your password to be sent to your email address here
Is there a time limit in which the participant must complete the whole program before the password expires?
Yes; 140 days.
Is there a time limit on the exams?
Yes; 25 minutes.
Are transcripts of the videos available?
Yes, transcripts of the videos are available by request for hearing impaired learners. If you require a copy, call 780-486-5576 or toll free 1-877-486-2279.
Are there any specific computer software requirements needed to run the program online?
System Requirements
- Internet Explorer 9, Firefox 12, Chrome 18, or Safari 5, and newer
- Adobe Acrobat Reader, free download
- Adobe Flash Player, free download
- Sound card and speakers are highly recommended
- High speed internet is recommended
- Browsers not listed above may not display content correctly